I have worked in IT for twenty years and back in the 90’s, I got my start by working on a Helpdesk for a restaurant chain. Back in the late 90s people just didn’t know much about computers…they were hired to serve, cook or whatever… not to be a tech. I couldn’t stand the rude techs who talked down to people. It took patience at times but it was nice helping people.
But…it was hard not laughing at times. Some people thought a computer didn’t work with the natural laws of life like everything else.
I took one call from a lady named Sally. She told me her computer would not turn on. Well, I had Sally go through the cords and electrical cables on the back of the computer right after checking the power button. This restaurant she was working at had a very small office…not too much bigger than a broom closet. Anyway, I was walking her through it and describing what she was looking for…
I hear her moving things around and I heard her say OOOW! I didn’t think anything of it but then I heard an OOHHHH! I asked her if she was alright and she said yes she had hit her head. Ok, we continued on our journey and I was telling her to make sure it was plugged in…another very loud BUMP…OOWW… She said she hit her head again.
I asked her again if she was alright…Sally was a trooper…I thought maybe a little clumsy but a trooper nonetheless.
I wanted to make sure she wasn’t holding the network cable instead of the electrical cable so I asked her what color the cable was in her hand…she said she didn’t know…Ok…
I then asked, Sally you can’t tell what color it is? Sally said no, she said she didn’t know what color it was because there was no light in the office. She said she was in the dark.
I thought maybe a light bulb had gone out in the office…Nope…
Sally then proceeded to tell me that the electricity had been out in the office for over an hour.
Holding back the laughter I told Sally that could very well explain her computer problem.